FAQs

How long does it take for my shoes to arrive?

Our turnaround time is 3 - 12 working days, time can increase depending on our workload

Do you ship internationally?

Yes! Worldwide shipping is available and will be calculated at checkout. We are not responsible for customs charges you may receive, if you are having any issues at the checkout please contact us.

I have selected the wrong size, what can I do?

You must contact us as soon as possible to let us know as we will be able to change it. But if we have already started on your shoes we will not be able to change them. We cannot exchange them or refund you so please be 100% sure before placing your order.

How do I clean my shoes?

We do NOT recommend the use of a machine washing as it will damage the fabric. We do recommend a shoe cleaning kit or baby wipes.
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